Pre-Order Policy

What is a pre-order?

A pre-order is a way to purchase an item before it is in stock. It allows customers to reserve a limited-edition or high-demand keyboard unit and ensures that they will be among the first to receive it when it is available.

How do I place a pre-order?

To place a pre-order, simply add the item to your cart and checkout as usual. You will be charged the full price of the item at the time of purchase.

When will my pre-order ship?

The estimated shipping date for your pre-order will be listed on the product page. Please note that this is an estimate only, and the actual shipping date may be subject to change. We will do our best to keep you updated on the status of your pre-order and notify you as soon as it ships.

Can I cancel my pre-order?

No, Cancellations are not allowed for pre-order products. Cancellations are only possible if the product doesn't arrive within the 90-day window from the expected delivery date. In such a case, a refund shall be made.

What if my pre-order arrives damaged?

If your pre-order arrives damaged, please contact our customer service team via Mail or Discord server immediately. We will work with you to resolve the issue as quickly as possible.

Additional Terms and Conditions

• Pre-orders are non-refundable.
• Pre-orders are filled on a first-come, first-served basis.
• Pre-order shipping dates are estimates only and may be subject to change.
• We are not responsible for any delays in shipping or production caused by factors beyond our control, such as natural disasters, labour disputes, or pandemics.