Warranty & RMA Policy

MCHOSE products are covered by a 1-year warranty.

Note: The warranty is an additional right and remedy granted to you by the seller or granted to you under applicable law. Therefore, any remedy provided by Keyfinity or under applicable law (such as correction, claims, or the right to terminate the contract) will not be affected, such as the right to claim for defects within 12 months from the date of purchase.


What are the Warranty Covers?

The warranty covers all defects that may appear in the product during the warranty period compared to the relevant product specifications, but the following situations are excluded:

The warranty does NOT cover the following:

  1. Non-compliance with Usage Instructions: Failures or damages caused by not following the product's user manual or by failing to operate, maintain, or store the product according to the specified computer environment outlined in the manual are not covered under the warranty.
  2. Damage Due to Human Factors: Damages caused by human factors, including use in non-standard environments or failures caused by foreign object intrusion (e.g., firmware upgrades, operational errors, impacts, incorrect voltage/current input, absence of logo, liquid or dust intrusion, etc.), are not covered under the warranty.
  3. Unauthorized Modifications: Products that have been disassembled, modified, privately repaired, or are missing parts and accessories without MCHOSE’s permission are not covered under the warranty.
  4. Consumables and Free Gifts: Consumables (such as foot pads, anti-slip pads, etc.) and free gifts are not covered under the warranty.

Except for the warranty exclusions mentioned above, if your product develops a defect within the warranty period that is covered by the warranty, you may contact support@keyfinity.in.


RMA (Return Merchandise Authorization) Process

Keyfinity charges 50% fees (including Shipping & Customs charges) for RMA processing for items covered under their standard manufacturer’s warranty.

How to Initiate RMA:

  1. Email Us at support@keyfinity.in with the following details:
    • Description of the issue along with a serial number of the product
    • Proof of purchase
    • A video showing the defect clearly
  2. Once validated by Keyfinity, it will be sent to Mchose (Manufacturer) for their approval
  3. Once the RMA request is approved by the Manufacturer, we'll initiate the RMA process

Note: The RMA process will take around 2-4 weeks. 

 

KEYFINITY reserves the final interpretation and all rights to this warranty.